The following conditions should be read carefully as they incorporate the basis upon which bookings are undertaken. By paying a deposit we understand that you have read and accept these conditions. These are the current terms and conditions and replace any other terms or conditions previously published.
 

Choose Cook Islands act in good faith however terms and conditions may change within the validity period. 
 

1. How to Make a Booking: Call one of our Happiness Consultants who will assist you in making a reservation. Please note that all reservations are subject to availability at the time of booking. All verbal quotes are accurate at time of quoting and are subject to change until a booking is paid in full. 

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2. General Conditions: Choose Cook Islands act as an agent only for the airline, accommodation, tour and transportation companies providing services. Some events are beyond our control and we accept no liability caused directly or indirectly by such. Whilst acting in good faith we are subject to the terms and conditions and limitations of liability imposed by suppliers involved in your travel booking, some of which limit or exclude liability in respect of death or personal injury. We do not accept responsibility for injury, inconvenience, loss, damages, and delay to per-sons or property, or for related expenses on the part of employees, agents or individuals providing travel service. The issuance and acceptance of any tickets, service vouchers or exchange orders is deemed as passenger consent to these conditions. When passengers themselves make own arrangements for portions of their holiday in conjunction with an Choose Cook Islands Travel, they should ensure the chosen means of transport is scheduled to adequately connect with Choose Cook Islands travel arrangements, and that we are made aware at the time of the reservation. We will not be held responsible for any unforeseen circumstances that necessitate any changes to your travel arrangements. Passengers with disabilities or requiring assistance should advise us at the time of reservation. Most suppliers have certain facilities available for people with disabilities or who require assistance. Please ask for details of such facilities if you have any special needs.
 

3. Travel Documents, Visas and Health: When required, each passenger must possess a passport with at least 6 months validity beyond the date of return, and be familiar with visa requirements, taking responsibility for obtaining all entry, exit, re-entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries visited or transited. We cannot accept responsibility for failure to have correct travel information. Travel advice can be obtained from the Cook Islands Ministry of Foreign Affairs & Immigration one their official Facebook page: https://www.facebook.com/mfaicookislands/

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4.1 Payments by Direct Deposits or Electronic Funds Transfer: ANZ Cook Islands, Account number xx Cleared funds are required for ticketing, please factor in an extra 3 working days for transfers between banking systems.

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4.2 Payments by Credit Card: The prices shown on flyers, brochures and website are for payments by cash. Addition-al Credit Card Service Fees will be applied to the dollar amount paid by credit or charge card. Our scale of these fees will be: Visa and MasterCard 5%. Fees apply to the total invoiced amount and added to the booking at time of payment.

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5. Prices: Any quote is an estimate only of price, which will be subject to availability at the time of booking. All verbal / written quotes are accurate at time of quoting and are subject to change until a booking is paid in full. Prices do not include meals, airport transfers, and sightseeing tours unless otherwise stated. They also exclude personal expenditure such as insurance, laundry, telephone calls, emergency evacuation costs, drinks, excess baggage, passport, visa fees, gratuities, and travel costs while in the Cook Islands. Special offers are released frequently but may change without notice please ask for the latest special flyers or visit our website at www.choosecookislands.com
 

6. Price Validity: In published flyers or brochures validity dates may vary from brochure to brochure - if in doubt please check that the brochure you are planning from is current. All prices quoted are in New Zealand dollars based in taxes published as at the quote issue date. Prices are valid for travel as specified and are indicative only based on per person per night assuming twin share unless otherwise stated. Special offers are released frequently but may change without notice please ask for the latest special flyers or visit our website at www.choosecookislands.com
 

7. Deposit for Packaged Holidays: For bookings made more than 60 days before departure or 90 days for Cook Islands, a deposit of $200 per person is required within 3 days of written confirmation. For bookings within 60 days of departure or 90 days for Cook Islands, full payment is required before confirmation of booking can be given. We also reserve the right to pass on the specific deposit requirement from suppliers. If for any reason the deposit is not received by the due date we reserve the right to cancel the booking as hotels, resorts and suppliers may impose strict deposit and booking terms. A deposit holds services requested but does not guarantee prices. Deposits are non-refundable and non-transferable.
 

8. Balance Of Payment For Packaged Holidays: The final balance of payment will be confirmed at the time of booking however in general the balance of payment is due 60 days prior to departure, or 90 days for Cook Islands. If for any reason the balance of monies is not received by the due date, we reserve the right to cancel the booking and apply the deposit against cancellation fees and other charges incurred on the passenger's behalf.

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9. Amendment and Re-issue Fees: A fee of $50 per person is payable for changes made after a booking has been con-firmed and will apply once a deposit is paid, as well as any re-issue or amendment charges applied by suppliers. Re-issue means altering an existing booking, not a transfer to another package wherein cancellation fees may apply (Refer 11).

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10. Cancellations Packaged Holidays: Cancellation requests must be received in writing by post or email to connect@choosecookislands.com during business hours. Your cancellation request will be acknowledged however please note we apply reasonable professional service fees, plus any charge levied by suppliers, which can be up to 100% depending on each supplier's rules. For cancellations made after a deposit is made on file, a full loss of deposit will be incurred. Once final payment has been made, a cancellation fee of $300 per person will apply plus any fees levied by suppliers.

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11. Cancellations and Changes Made by Suppliers: If a Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavors to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product and we will refund any monies already paid less any fees charged by us under these terms and conditions (refer 10.1) and by the Third Party Travel Providers under the terms and conditions you agreed with them.

12. Refunds: Once the reservation we have booked for you commences, no refunds can be made for any unused services whether by choice or circumstance.
 

13. Passenger Names and Contacts: Choose Cook Islands require the following details for booking: full name and gender as appears in passport, date of birth, passport number, place of issue and expiry date and a telephone number or address where passengers can be reached if necessary within 24 hrs prior to departure. It is the passenger's responsibility that these details are recorded correctly. Name changes after a booking will incur amendment fees and may also mean having to cancel the original booking and the resultant loss of the airline seat/s. Any request for name or initial changes after documents have been issued has the same risks and also attracts ticket re-issue charges. All groups must provide a rooming list with above details at time of payment of final monies.

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17. Privacy Laws: The client acknowledges that he/she will provide us from time to time with information about the client of a personal nature (“Personal Information”). The client consents to us using any personal information for the purposes of making and completing airline bookings and travel related arrangements on behalf of the client. Choose Cook Islands will only discuss booking information with travelling passengers directly and not with any third party.
 

18. Travel Insurance: It is a condition of sale of our holidays that passengers are offered their choice of adequate travel insurance for their protection. Some island destinations can be subject to aircraft diversions in extreme weather conditions or other circumstances, which can cause major disruption to schedules. Passengers electing not to take Travel Insurance need to advise us of this and accept responsibility for their own costs or losses sustained in the event the travel arrangements are disrupted. Note that in many cases, cancellation costs may be claimed against your insurance.
 

19. Website and Brochure: The product descriptions, maps and images of accommodation and services in our current Website and Brochures are based on information provided by tourist offices, hotels and suppliers, and are not the opinion of Choose Cook Islands. The facilities are subject to change at any time and we do not guarantee the standard, class, or fitness for purpose of that accommodation or service. Maps are shown for general information and may not reflect actual locations or services provided. Images show geographic areas, but are not necessarily included in the holiday. Hotel room images are representative only; actual rooms occupied may vary in décor and inclusions.
 

21. Not Happy?: If you are dissatisfied with an aspect of your holiday it is vital that you advise the supplier’s duty manager (not just reception or tour guide) of your dissatisfaction and they will try to solve the problem for you on the spot. If you are unable to get satisfaction from management you should immediately notify Choose Cook Islands, preferably in writing, stating your reasons, and we will act immediately to assist you. Upon return, any complaint should be put in writing to Choose Cook Islands within 10 days together with supporting documentation. 

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